PRODUCT

You’ll find a size chart on each product page, with garment and body measurements as well as Size Guides.

Still unsure? Our team is prepared to answer all your questions on sizing, fit, or product details—just contact us at support@beneunder.com and we'll be happy to help you!

We strive to display the colors of our products that appear on the website as accurately as possible. However, the actual color will depend on your device; we cannot guarantee that your device’s display of any colors will be accurate.

If you're unsatisfied with your purchase we happily accept returns up to 30 days after purchase.

Please refer to the Return Policy in detail.

SHIPPING

Yes, we ship all over the world. Free standard shipping worldwide on all orders.

A tracking number will be sent to you by email once your order is shipped out. Or you can go to "Track Order" page to check the status by your tracking number.

Typical transit time is between 5-7 business, processing time is 1-3 business days.

We do! You will have the option to select express shipping at checkout at an additional cost $3.00.

Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see tracking updates, it's possible our system assigned the incorrect carrier link to your tracking number. Just write to us at support@beneunder.com if it happens.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.

Please contact us immediately to cancel or modify the order within 24 hours. Otherwise, we'll be happy to start a return for you when you get the package.

If your order is marked as delivered, but you still don't get it, a few things may have occurred:

Your delivery person marked your package as delivered in advance, and the package may still be on the way;

A neighbor or roommate may have accepted the package for you. If the above doesn't apply and you can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after fourteen days, please let us know at support@beneunder.com.

RETURNS & EXCHANGES

Your satisfaction is Beneunder's top priority - whether it's the size, fit, color, or something else, if you're unsatisfied with your purchase we happily accept returns for 30 days after purchase.

If an item in your order arrives damaged or defective, please contact support@beneunder.com and our customer service team will assist you with replacing or crediting the damaged items.

To ensure you receive a full refund and your return process goes smoothly, please remember: Damaged, washed, dyed, or altered items may not be returned.

We will offer a full refund for you on all returned items that are unworn, unwashed, undamaged with all original tags attached.

Please feel free to contact us at support@beneunder.com. Our customer support team will help. For more information, please read out Returns & Exchanges.

Once we receive your return at our warehouse, we will issue a refund to the original payment method used when you placed your order. Typically, you’ll receive the refund within 7 business days after your return is received.

PAYMENTS

We currently accept VISA, MasterCard, American Express, Discover, and PayPal. We do not accept personal checks, cash, or money orders in our online website.

Payment may be declined for several reasons since you paid via different payment methods.


If you paid via PayPal, and your payment was declined, you may need to:
.Confirm the email address associated with PayPal.
.Update the expiration date or billing address associated with your credit or debit card.
.Confirm your credit or debit card so we know you’re the card owner.
.Go through a security check so we can confirm your identity.
.Resolve a limitation placed on your account.


If you have trouble paying via credit card:
Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.


In the case that your payment is still refused, we suggest you try another card at checkout or pay us via PayPal.
If you want to know further information about being declined, you are suggested to contact the payment method provider directly.

Free Shipping on All Orders

Include Duties & Taxes

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